Shipping policy

Shipping Policy

 

Last updated April 04, 2025

Welcome to ModeMate LLC. Please review our Shipping Policy to understand the procedures and terms governing the delivery of any products you purchase from us. This policy is an integral part of our Terms of Service. By placing an order with us, you agree to the terms outlined in this policy.

What are my shipping & delivery options?

We offer various shipping options. Please note that some shipments may involve third-party suppliers who manage our inventory and are responsible for the efficient delivery of your products. For orders exceeding $50 USD in the US and €50 in the EU, including the UK and Switzerland, we offer free shipping to enhance your shopping experience. Similarly, standard shipping rates apply across these regions, ensuring consistency and affordability.

For customers in the US, the standard delivery timeframe is between 5 - 14 business days at a cost of $6.99 USD. European customers, including those from the UK and Switzerland, can expect their purchases within 3 - 10 business days for a fee of €3.95. For the rest of the world, the delivery period ranges from 5 - 20 business days, and the shipping charge is set at $14.95 USD. We will provide you with all necessary follow-up information regarding your shipment shortly after your order is placed.

Please note that all provided delivery times and dates are estimates given in good faith but should be considered approximations only. For EU and UK consumers, this information does not affect your statutory rights. We ensure that deliveries unless specified otherwise, will be made within 30 days from the acceptance of your order.

Regarding customs fees, please be aware that customers outside the EU are responsible for any duties as we do not provide prepaid customs labels. For orders within the EU, there are no customs duties, ensuring a seamless delivery experience as 100% of these orders are shipped from within the EU. Some US orders might also be shipped from the EU, depending on the product and destination to minimize potential customs delays. Our primary shippers include USPS, UPS, DHL and GLS, among several others that help us serve you globally.

How long is the order processing time?

Most orders are processed as soon as the online purchase is finalized. Your order will be shipped once the items are available, your payment is authorized, and the delivery address is confirmed. Please be aware that business days exclude bank holidays and are from Monday to Friday.

How can I track my order?

Once your order has shipped, ModeMate LLC will send you a confirmation email containing a tracking number and a link to follow the progress of your shipment. The tracking number will become active within 24 hours after shipment. Please ensure that you check the email address registered with your account or the one provided during the checkout process to find this information.

Do you deliver internationally?

We offer international shipping to most countries; however, due to specific rules and restrictions, we are unable to deliver to Afghanistan, Cuba, Crimea, Iran, Libya, Sudan, Syria, North Korea, Saudi Arabia, Egypt, and the United Arab Emirates. Please be aware that international deliveries may be subject to additional taxes and duties over which we have no control. You are responsible for complying with local laws and will be liable for any additional costs or taxes.

Can I change the delivery address after ordering?

Due to our fast processing times and the made-to-order nature of our products, once an order is placed, we generally do not have the flexibility to modify the delivery address. It's important to confirm your delivery details during the checkout process, after entering your billing address details. If you need to change your delivery address immediately after placing your order, please contact our Support Team at info@mymodemate.com as soon as possible. We will do our best to accommodate your request, but changes cannot be guaranteed.

What happens if my order is delayed?

If delivery is delayed for any reason, we will inform you promptly and provide a revised estimated delivery date. Should there be an issue with the shipper holding your package, please contact them directly. In cases where a delay extends beyond 30 days, contact ModeMate LLC to report the missing package. We will file a claim with the carrier. If the carrier officially declares the package as lost, we will either replace the product or issue a full refund. However, claims for packages marked as delivered by the carrier are not eligible for the refund or replacement process. If the package is still in transit, as per the carrier’s update, you will need to wait for your package to be delivered and relinquish the right to file a further claim.

What should I do if an item is delivered damaged?

ModeMate LLC is not responsible for products damaged during shipping. If you receive your order damaged, please contact the shipment carrier directly to file a claim. Ensure that you keep all packaging materials and damaged goods, as they may be needed to process your claim.

What should I do if an item is missing from my order?

Check the amount of tracking numbers you should have received. Verify that you have received all boxes and checked all packing materials for small items. If you are still missing an item(s), contact our customer service at ModeMate LLC.

What can I do if I am not available to pick up the package?

If you are unavailable to accept your delivery, the carrier may leave a contact card at your address, depending on the delivery service used. This card will indicate when they will attempt to redeliver. If you miss the final delivery attempt, the package will be returned to the carrier’s depot. You must then contact the carrier to arrange collection. If the package remains unclaimed and is subsequently returned to us, we can reship it subject to a reshipment fee. Please be aware that refunds are not provided for packages that are misdirected, unclaimed, and returned to us. To avoid these additional costs, it is important to arrange a collection after the carrier’s final delivery attempt and confirm an updated delivery time with us.

Questions about returns?

If you have questions about returns, please review our Refund Policy.

How can you contact us about this policy?

For any further questions or comments regarding this policy, please contact us via email at info@mymodemate.com or through our online contact form at https://mymodemate.com/pages/contact.

Revision Date

This Shipping Policy was last updated on 04 April 2025 (“Revision Date”). If you were a user before the Revision Date, it replaces the existing Shipping Policy.